Q: When will my order ship out?

A: We typically process and ship orders the same business day if the order is placed before 2 PM EST. Processing times may vary depending on stock and availability. We do not ship on weekends, U.S. federal holidays, or during weather events like hurricanes.

Q: How long does it take for my package to arrive?

A: Delivery time depends on the shipping method you select at checkout. Once your package is scanned by the carrier, the tracking link will update.

Tracking updates can take up to 3 business days to reflect on USPS.

Q: Why does my order show as “unfulfilled”?

A: An order is marked as “fulfilled” once it has been processed and shipped.

Orders are not processed or shipped on weekends or holidays.

Q: Why can’t I use two codes for my order?

A: According to our Terms and Conditions, you can only use one discount code per order.

Double discounting is not allowed.

Q: Why is my discount code not working?

A: If your code isn’t working, it may have expired.

Contact customer support with the code and the issue for assistance.

Improper use, negligence, or failure to use a valid code will result in a store credit refund only.

For assistance, email sales@i95vapes.com.

Q: I ordered the wrong item. Can I return or exchange it?

A: Contact customer support immediately for assistance.

If you are within the 14-day return period and the item is unopened and unused, you may return it.

Once we receive the item back at our facility, we can ship the correct item or issue store credit.

Q: I received the wrong item, a broken item, or the wrong nicotine level. What can I do?

A: Contact customer support immediately and provide:

A detailed description of the issue.

Your order number.

A photo of the item.

Email us at sales@i95vapes.com for a quick resolution.

Q: Can I cancel my order?

A: Once an order has been processed, we are unable to cancel it.

If you need to cancel an order, contact us immediately at sales@i95vapes.com.

Q: What if I need to change my shipping address?

A: If your order hasn’t shipped yet, we will try to adjust the address.

Contact customer support immediately with the correct shipping address.

If the order has already shipped, we cannot change the address.

Q: Are duties and taxes included with international orders?

A: We do NOT offer international shipping.

Any international orders placed will be canceled and refunded.

Q: Do you offer product samples?

A: Unfortunately, we do not offer samples on any products.

Q: What payment methods do you accept?

We accept the following payment methods:

VISA, Mastercard, American Express, Discover, JCB

Q: Can I add or change my order after it’s been placed?

A: We will do our best to accommodate your request.

If the order has already shipped, we cannot alter it.

For assistance, contact us at sales@i95vapes.com.

Q: How do I get exclusive deals from i95 Vapes?

A: Subscribe to our email newsletter and text alerts at i95vapes.com to receive the latest promotions and exclusive deals.

Need more help?

If you have any additional questions, contact us at sales@i95vapes.com. We're happy to help!